We do not offer returns and credits for 'change of mind'.

It is our aim to only provide the freshest produce, we have quality control systems in place for checking produce as it is arrives and leaves our warehouse. Occasionally, however, an item will be missed in this system.

Organicbasket offers a full credit for any produce provided that is not of the best quality. We ask customers to inform us as soon as possible after receiving their order and within 12 hours. If possible we will deliver replacement items or we will issue a credit on your account to be deducted from your next order. If this does not suit, you can request a credit directly onto your credit card. If you do not request a credit or contact us within 12 hours, we reserve the right to refuse a credit.

If you have ordered an item incorrectly, we reserve the right to refuse a refund. 

If we have supplied you with an item incorrectly or provided the wrong item in error, we will issue a refund and will pick up the incorrect item at which time we  will deliver the correct item. However, you will need to make the item available for pick up on our next delivery run to your area. If you have used the item or thrown it away, we reserve the right to reject your claim for a refund. All claims for credit due missing or incorrect items must be made to Our Office within 12 hours of the delivery being received.