Question 1

What time will I receive my delivery?

Accepted Answer

For Sydney suburbs  We try to deliver Next Day This only applies to orders received before midday(12pm) Earlier Day. If you live outside Sydney, we deliver by Courier, these orders take approximately 2-6 days.

Question 2

Do I need to be home to receive the delivery?

Accepted Answer

You do not need to be home to receive your delivery (unless you are in a security building and there is no alternative drop off point). If you are not home our drivers are instructed to leave your boxes as close to your front door as possible. The fruit and vegetable boxes are insulated with a plastic insert and all colds items are packed in a styrofoam box with an iceblock to keep your order cold until you get home. If you have any particular instructions for where you would like your delivery left, please let us know in the delivery instructions box at checkout.

Question 3

Do you hold and Deposite for Colds Box?

Accepted Answer

Yes,We charge a $3.50 deposit on the styrofoam colds box and frozen water bottle we use to keep the meat and dairy cool in transit. This small charge is not designed to penalise, rather, it is to encourage the return of as many of these boxes as possible. We count on receiving these boxes back, its good for the environment and also helps to keep costs down. Make sure you leave your colds box out for pick up on the day of your next order.Once your styro box is returned to our warehouse, our staff will scan the label and a deposit of $3.50 will be credited to your account. This will be deducted from the total of your next order. You can check you are receiving these credits by checking your invoice where you will find a tally of all colds boxes in/out.

Question 4

Do U Have SAME DAY Delivery?

Accepted Answer

Currently, we only have Next day delivery, we are trying to work on it with our delivery patners.

Question 5

Do you delivery Fresh Produce every day?

Accepted Answer

We are working to get as fresh as we can so we only deliver 2 days a week currently

ORGANICBASKET.COM.AU

Frequently Asked Questions

Frequently asked questions

What time will I receive my delivery?

Do I need to be home to receive the delivery?

Do you hold and Deposite for Colds Box?

Do U Have SAME DAY Delivery?

Do you delivery Fresh Produce every day?